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I’m confused

Anyone experiencing static and crackling sounds on Studiophile AV-40?

I started getting a kind of static, crackling sound accompanying playback, especially bass-heavy sounds, and it's more evident at higher volume. I've tried playback from different devices, using different cords and arrangements, and it stays the same, making me think it must be the speakers.

Has anyone else experienced this problem and do you have any idea how to fix it? I didn't play anything at super high volume or anything to damage them.
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  • Hey Andrew,

    Thanks for posting!

    I'm sorry you're having trouble with your AV-40s! It is possible that this could be relative to the power that the monitors are receiving. Have you ever tested the monitors on another circuit to verify that this is not relative to the power? If you do still hear noise in the output, this could be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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