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How to open a m-track plus? (to clean pots)

Before I break anything beyond repair, can someone give me a step-by-step on how to open my m-audio m-track plus? I'm having a hard time unscrewing to screws under the device, but don't even know if I have to. They seem to be glued and I'm afraid I'll damage them if I apply too much force.
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  • Hey Pedro,

    Thanks for posting!

    I'm sorry - I can't really advise you to take your interface apart but I can certainly help you with troubleshooting. What difficulty are you having with your M-Track?

    Let me know!
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  • This reply was removed on 2017-08-10.
    see the change log
  • Pedro,

    This does sound like your M-Track requires servicing if you're hearing noise and some signal panning when turning the volume knob. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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