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M-track headphone port lack of bass

I have a M-Track and there is noticeably less bass coming through the headphone jack compared to the speaker output. I noticed the lack of bass after listening to the same song through my phone and then through the m-track. I tried multiple 3.5mm to 6.5mm adapters and had the same issue. i then tried plugging the headphones into one of the L / R speaker outputs on the back and although audio came through one ear only there was a clear increase in the low end. I have tried re-installing the drivers and cannot figure out why this is happening.
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  • Hey Eden,

    Thanks for posting!

    Sorry you're having some trouble with that! This could be related to the hardware itself but since you are using an adapter, we should make sure that it is not affecting the signal you're ultimately hearing.

    I normally wouldn't recommend trying this but an easy way to test the headphone output is to connect one of your speakers to it and see if you can reproduce the same behavior. This won't harm the M-Track or your speaker but it will help you determine whether the headphone output on the M-Track is working properly and sending all the frequencies in your audio.

    Try that and let me know how it works out!
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  • Hi Nick, Been messing around with the speaker plugged into the headphone port and there seems to be a lot of distortion happening at all frequencies at a high volume (opposed to the clean sound when using the speaker output). with the speaker half way plugged into the jack there is significantly less distortion but its obviously not usable.


    I plugged the headphones back into the headphone output and below 35Hz~ isnt audible at a listening volume (my headphones are rated down to 20hz), but turning it up to max output, i can hear the same highly distorted sound as when the speakers are plugged in
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  • Sorry you're still having some trouble Eden. This sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • This has turned out not to be an issue anymore as im now using a seperate mixer to control a few audio sources. Therefore im no longer using the headphone jack provided on the M-track. Not sure if it is still in warrenty but it doesnt really matter enough to bother sending if off anyway. Thanks for the help Nick!
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