No sound through M-Track in Garageband

Hi there! I purchased a 2-channel Audio-USB interface from M-Audio and hooked it up to my MacBook for use in Garage Band. Wherever I can select an input device, i.e. in MacOS X (10.11.1) as well as in Garage Band, the m-Audio is recognised. through the direct monitoring headphone jack, I can hear the connected instrument. Input monitoring is also enabled for the recorded track, but... I must have missed something, because I simply cannot hear any sound.
As I am blind, I cannot check if there are any wave forms, etc.

I'd be happy if you could help me. Cheers,

Markus
1 person has
this problem
+1
Reply
  • HI Markus,

    Sorry you are having trouble with that.

    So you can confirm that the device is set up as the input/output device in garageband?

    Be careful that the monitor mix knob is not set all the way to the left. When this is the case, you will only ever hear the direct sound from your instrument or microphone. In order to listen back to the software, you will need to turn the knob more to the right. Try placing it in the middle to start and you should get an even balance of direct sound vs. computer playback.

    You should also check and make sure that the input is set correctly on the track. If you are just using input one on the M-Track, I'm sure garageband would default to this, but you may have to change it if you are using Input 2.

    You may find it easier to go through these things over the phone with our Tech Support team and they should be able to walk you through this in real-time. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This options does not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    I hope this helps! Please let me know if you have any additional questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi Corey,
    many thanks for your prompt and informative response. I had managed to get sound out of the M-Track once; however, when restarting Garage Band later that day, all was silent again.
    Let me go through the check list again:
    • MacOS X system preferences / Sound / Input devices: M-Track is selected; message displayed is: "The selected device has no input controls"
    • Garage Band preferences: M-Track is selected as input device, 'built-in' is selected as output device; surely as there are no speakers etc. connected to M-Track.
    • Garage Band, Tracks: 'audio 1', input monitoring is activated
    • M-Track: All dials are in the center position.
    When disconnecting M-Track from the MacBook, I'm getting the message: "audio device disconnected".
    There are no irregularities on the side of the connected instrumen.

    did I forget anything?

    Regards, Markus, who will be getting in touch with my closest distributor soon.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • PS: What I meant by: "I'm getting the message: 'audio device disconnected" is: M-Track is recognized everywhere where it can be recognized by the system; thus Garage Band & MacOS X notice when the device is being disconnected.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Thanks for the update!

    Is this an original M-Track? Do you have an analog/digital switch on the top?

    If so, make sure it is set to Analog and not Digital so the M-Track will use the analog inputs.

    Hope this helps!
    • view 1 more comment
    • Hi Markus,

      I'm happy I could help, but at this point I think you are better off speaking directly with the support team. This new problem is very strange and probably just something small. They can take a closer look at this than I can to determine where the problem is coming from. Make sure to reference this thread when speaking with support.

      Let me know if you have any questions!
    • Hi corey, and many thanks for your response. I had received an email from support and had asked them this follow-up question, too. Waiting for a response now.

      Cheers, and all the best.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I'm having the same issue with garageband but with the m-track ii. Any tips on getting sound?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • 1
    Hi. There are a few places to look if the M-Track is selected as an input: 1) in the MacOs System Preferences, 2) in the Garage Band preferences > Tool Bar > audio and MIDI, and 3) when creating a new audio or LineIn track you can check which input is used for it.
    It is a bit confusing.
    When you start Garage Band and THEN plug in the M-Track afterwards, you should see a message asking you if you want to use the M-Track as default. You click 'OK' but now have to go into the Garage Band preferences (as above) in case you don't want to use the M-Track as output device.
    I have to do this as I don't use the M-Track as output, only as input device. When selecting the M-Track as default, it'll change the output to the M-Track as well. I always have to change this back to 'system settings' or the likes.

    HTH, Markus
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I personally learned that I have to also have Ableton Live free version installed and setup for my MAudii to work with GarageBand.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated