I’m frustrated

When will this be fixed M-Audio driver crashes Windows BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL

I know there is another thread on this but it has been closed for comments with no resolution of a serious problem that still exists.

Despite all the finger pointing by M-Audio at any other possible cause of a BSOD, it is absolutely apparent that many people have exactly the same problem as I do on multiple computers. That is, with no M-Audio driver present the computer runs audio applications glitch free for weeks with no restarts; then install the M-Audio driver and it crashes during audio operations, maybe once in three days, sometimes three or more times in a day.Or it doesn't totally crash but just refuses to record or replay audio.

I bought this gear for a local broadcast radio station as supposedly top quality equipment from a reputable maker, and it is distressing to have the station silenced or disrupted repeatedly in a way that never happened when we used 'cheapo' Behringer interfaces that require no drivers.

If the drivers cannot be installed and work reliably on a majority of real systems 'in the wild', then they are not fit for purpose. It is not acceptable for them to be reliable only under laboratory conditions with a pristine installation of nothing else.

It's long overdue for M-Audio to get some capable software driver engineers and on the case and find out why their drivers are trying to reference paged out code or other invalid addresses under common circumstances across a wide range of different systems.

If this can't be achieved, then the gear is simply not ready for the professional market, and M-Audio should bow out with a full recall and refund to disatisfied purchasers.

Alex
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  • I’m angry!
    1
    Piss poor service! No response from tech support here for months.

    What a shoddy 2 bit excuse for a company! Put out a clearly defective product and then disclaim responsibility.

    Should be shut down by the authorities IMO!
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  • I’m frustrated, angry, money wasted
    I thought I'd got rid of the BSOD problem on my Track 8. I originally had my interface hooked up using a USB extension cable and was getting BSODs *every* time I used my PC. Earlier this year I removed the USB extender and used just the original cable, and I had no more BSODS, for a while. They've started again this week.
    The cause could therefore not have been the cable, but the rubbish drivers. I am not happy.

    Sometimes I can go for a couple of weeks between BSODs, sometimes I get them once or twice a day. This Track-8 kit (and/or its driver) is simply not reliable enough for me to spend time laying down a multi-track. I'm frustrated, and I'm sure other musicians are more so.

    Would someone at M-Audio PLEASE address this, otherwise I will consider sending my unit back to M-Audio and go with another manufacturer.
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  • I had exactly the same frustrating experience until I junked the M-Track 8. Sometimes it would run okay for a day or two, other days it would BSOD repeatedly. I would try suggestions for sorting it, and it might seem okay for a short while, but that was just chance and the familiar pattern of disruption continued.

    At the moment there seems to be only one solution to the problem, which is to abandon the M-Track product - worked for me! M-Audio has shown no interest at all in sorting this as long as the product keeps selling.

    We could hope that they are working hard behind the scenes to produce a reliable driver, but the problem has been known for a very long time now with nothing other than excuses and finger-pointing by M-Audio, and for some months now no communication at all, so the signs aren't good.
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  • I’m ****** off!
    Just within the last few minutes, my PC has recovered from yet another crash. That's the second one in an hour!

    I really am getting ****** about this >:-(

    I've lost faith in this company and will be sending my Track-8 back!
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  • I’m Disgusted
    Yep! Another crash for me today! 7 months since an employee last posted on this thread - the Companies own community forum FFS and in the meantime a multitude of customers have come forward with identical issues.

    You'd think that if these clowns had a shred of decency and customer care within the company culture they would be bending over backwards to ensure that paying customers actually gets a product that is usable 100% of the time but the truth is, they couldn't give a sh*t quite clearly.

    Arseholes the lot of them!
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  • I’m sending this damn thing back!
    Had three system crashes today alone. All of them relate to the M-Track Eight driver. That's a record!

    I have now removed the interface from my system and am now [temporarily] using my motherboard's onboard audio. That may not exhibit the super high quality audio that the T8 boasts, but at least it doesn't cause my system to crash several times daily.

    Looking at solutions on other fora, I searched for any Windows 7 updates that I may not have, but my system is fully up to date.

    Following crash no.2, I uninstalled, then reinstalled the latest driver. Then one system restart later, I played back a normal wav file - then BSOD no.3.

    This shoddy interface (lovely as it looks) is going back, and I am now deciding on its replacement.
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  • Hi John,

    How are you going to return your M-audio interface? I'm wishing to do the same and I was curious if there is a route to take beside trying to return it to my local music outlet store.

    I purchased the device M-Track 2x2 (C) November 2016 - I'm probably not eligible for a return due to the time that has elapsed? If anybody knows of the correct avenue to take to return my device plagued by this BSOD issue I would love to hear from you.

    Thank you,
    Jesse
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  • Hi Jesse

    I've asked the supplier for a returns number using the form on their website as I ordered mine on-line. My unit (purchased in August 2016) is now boxed up, ready to send back. My message included a link to this exact thread.

    If you've only had yours since November, being 7 months down the line you're still within the guarantee period. Your music outlet should be the first place to return it.

    Hope that helps.

    John
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  • I’m angry and out for blood!
    You could try tweeting the useless feckers - I have @M_Audio_ and I've also tweeted parent company @inMusicBrands

    Don't expect anything to come of it as being ignorant uncaring cunts seems to be hardwired into company DNA but if it comes to needing legal action at least I have screenies of attempts to resolve it!
    • I haven't used my Twitter account for ages. My first stage is contacting the retailer which I've done through their website. They were very good in dealing with the return of a product earlier last year.

      Using some memory dump analytics software, I've seen quite a few instances of the M-Track 8 driver going belly up.

      Thankfully I paid for my MTrack8 with my credit card, but I shall wait to see what happens on my side.

      I'll keep this thread updated as things materialise.
    • Great - Thanks John. I will keep you posted on my situation as well.
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  • Hi John,

    Thank you for the swift response, it does help - I will investigate the possibility of a return to my local music store where I purchased it - while I wait to hear from M-Audio's support team.

    I hope this software driver bug is on their engineering teams radar.

    Cheers,
    Jesse
    • I'd just return it. If you take along a print of this thread they'll have proof that other customers have had grief. The store might need to test it out themselves so it's best to leave it with them.

      Meanwhile, the driver bug has been around a quite a while, and the engineers should know about it. If not, there must be a staggering lack of communication between the teams, and/or a reluctance for them to sort out the issues.
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  • Reminder to everyone in this thread to hit the vote (+1) button on the first post:

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  • I was able to fix the problem by uninstalling the Device from Device Manager.
    Reinstalling the driver (From MAUDIO), and replugging the Device into a Non-USB 3. (USB 2.0)

    Also in power options in the control panel, I changed to disabled the option USB Selective suspend.

    Hope you'll have luck like me. (It might be a coincidence) NO BSOD for a whole week with PC ON all this time and using it.

    Windows 10 64 bits M-AUDIO MKII
    • Hi Jean

      I am on W7 Pro x64 and tried everything I could think of. The interface was connected directly into a USB2 port. I'd reinstalled the drivers several times to no avail. My power scheme settings had USB suspend disabled.

      My PC did go for a couple or so weeks without a crash after removing the USB extension cable. Several different USB2 ports were tried and with different cables to ensure the latter wasn't dodgy. No extender hubs were used either, just connections straight to the boards USB.

      Earlier today my patience ran out. The M-Track 8 is now inside its original box.

      I hope your MKII stays stable.
    • Update: got some BSOD again, it happen when Im using Chrome and if my Daw is open.
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  • Sent my unit back to the supplier yesterday, including a fairly detailed account of the problems. While looking for something else incidentally, I found I'd saved a crash dump from March.


    ==================================================
    Dump File : 031517-14406-01.dmp
    Crash Time : 15/03/2017 22:47:08
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : 00000000`00000018
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff880`058fe65b
    Caused By Driver : MAudioMTrackEight.sys
    Caused By Address : MAudioMTrackEight.sys+d65b
    File Description : M-Track Eight WDM Audio Streaming Driver
    Product Name : M-Track Eight WDM Audio Streaming Driver
    Company : M-Audio
    File Version : 5.10.0.6032 built by: WinDDK
    Processor : x64
    Crash Address : ntoskrnl.exe+70400
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\031517-14406-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 417,016
    Dump File Time : 15/03/2017 22:48:18
    ==================================================


    I also had the BSODs on my Dell laptop, which would have been used for recording away from home.
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  • That route has been tried but with no new response. I gave up and sent my unit back. It MUST be clear to M-Audio that people are not happy about this. A good few more people have clicked on the OP's 'Following' link this week alone.
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  • I've just read an email from the retailer, that inMusic who made the MT8 (M-Audio branding) have insisted they [the retailer] return the unit back to me, and that inMusic will work on a fix on my system remotely.

    I want to see what happens so won't speculate about any further action. I'll try and video the remote session on the camcorder as I know that any screen capture software will fall over in the event of a BSOD.

    My system will get backed up before they do anything.
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  • I am having a similar issue. Running win 10 usb 3.1 i7/7700 cpu asus z270 mobo 32gb ram. Did all the basic fixes. Chipset clean install reload drivers etc. Still no joy. I do not get bsod but audio just seems to stop output randomly. Could be stable for hours then stops starts every couple of minutes. Someyimes opening another window or program helps ot fond itself ....or not. When i disable the driver and use the computer default i have no issues.doesnt seem to matter which program (itunes, pt, you tube) I get this problem. I lose audio and hear a series of ticks, then nothing. There has got to be a problem with the driver or a compatability issue with the os or something. But what? Been trouble shooting this for a month.purchasrd a pretty good rig and i cant use it. Dissapointed.help?
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  • I’m Perplexed and disappointed
    Hello, fellow hair-pullers.

    What a mess M-Audio and inMusic have created for us. I am having the same annoying IRQ issues with my MK II on a WIN7 Home 64-bit OS. My problems have been intermittent for the past few months. The drivers keep uninstalling themselves (yes, we can grammatically personify these evil mo-fo's!) at inopportune moments, a process that begins with the blue lights on the box flashing in short bursts, then a random, scratchy blip sound, then corresponding error messages from Windows and whatever sound app. or DAW I happen to be using at the time. Sometimes I get the BSOD, and sometimes I do not.

    So then I unplug the box, uninstall the M-Audio drivers and control panel software, reboot the machine and re-install everything. Sometimes all is well again for a couple of days, but during the last few days I have had to do the dance several times per day. I was about to take my machine to a tech. in order to troubleshoot/re-assign the IRQs, but then I read this interesting thread and have decided to simply return the MK II to my dealer. There is simply no excuse for lousy code in these advanced times, especially from the likes of M-Audio. I am certain the software engineers are the same sadists from over at HP. I think that says it all.

    The Delta 410 I ran in an XP machine for 11 years was a thing of beauty. It's clear that inMusic has outsourced the current driver/software contracts to engineers who don't give a damn about field testing.

    M-Audio really need to get on the ball with this issue. It's becoming a PR disaster and I, for one, will never buy from them again.

    Best of luck to you all.
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  • My MT8 unit came back today and is now hooked up. After making a system backup, I reinstalled the latest drivers and phoned up inMusic's after-sales advisor.

    He admitted the driver is buggy. Although the conversation didn't descend to a full blown rant, I did express concerns about several things:

    Drivers not being fully tested before the product hits the shelves,
    why in 2.5 years drivers have not been updated to fix issues,
    Kit should work with PCs built using off the shelf components, not just factory built systems. I said my laptop also had BSODS.

    During the call, I sent a couple of system dump files that were created at the point of BSOD.

    Below is a relevant part of the reply:

    Thank you very much for your email.

    Please perform a fresh install and update us on any future crashes,

    Please send us the written log error files, we cannot open DMP files.

    Please perform a registry fix and avoid using cracked software/programs on your computer.

    If you have any further queries do not hesitate to contact us again.

    I found the email vague, and not very helpful but I'll await their response to the reply I've sent a short time ago. Ideally one of their engineers will start a remote connection with my system to do what they need.
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  • Latest update from inMusic: According to them, the BSODS are not caused by the M-Audio drivers, but an error in the registry.

    They want me to do a reinstall and send them logs.

    I won't be doing a fresh Windows install, but instead these are my next steps:

    Restore system to the latest backup taken earlier this afternoon, i.e. with no M-Audio drivers.
    Clear out log files.
    Save registry (#1)
    Install M-audio drivers.
    Save registry (#2)
    Look for relevant log files.
    Send to M-audio the reg and log files.
    Await response.

    I have quite honestly NEVER encountered a problem with hardware/software like this under Windows 7. I had BSODs under Windows 98 but that was a flaky OS with an archaic file system.

    The after-sales guy said he'd not had any problems. I referred him to this forum thread.

    I've promised to keep any log files, dump files etc so they can carry out further diagnosis.

    Here goes ...
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  • I've gone through uninstallation, cclean, backup reinstallation etc, grabbing screenshots where considered relevant along the way, and exporting my registry both without and with the drivers.

    The resulting 31MB email (most of this is my registry in a rar archive) has now gone to M-Audio support. I normally try to avoid sending attachments of more than 10MB but this is an exception. What they've got now will hopefully lead to something more positive.

    According to the email footer, the after-sales specialist is employed by a number of different firms including AKAI, Numark, Alesis, Deno DJ, ION Audio, Marantz Professional, Alto Profesional, SoniVox. There's nothing in the footer to suggest this fact is confidential, but thought it might shed some light for others.
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  • I tried these steps plus I changed the cable from the USB C port to the USB A port (different cable). I disabled all other audio drivers (since I only want to monitor through this device) and it seems to have done the trick. I have been stable all day. Hopefully it lasts.....I don't have a lot of faith at this point.
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  • 1
    Here's the latest. Deep breath ...

    Replies from Tech support ...

    In regards to your previous message, our team says that the BSOD is not caused by the M-audio driver.
    We cannot replicate the issue that you’re having at the moment, this may be caused by cracked files/softwares or an error in the registry.
    Please send us the written log error files, we cannot open DMP files.
    Please continue with the fresh install and send the logs in txt. Formats (Notepad).

    A1: Really???... A contradiction of their previous admission of buggy drivers, and passing the buck comes to mind.

    Technical Information:

    *** STOP: 0x000000d1 (0xfffff88004b480a8, 0x0000000000000002, 0x0000000000000001,
    0xfffff88007108f5d)

    *** MAudioMTrackEight.sys - Address 0xfffff88007108f5d base at 0xfffff880070e9000 DateStamp
    0x54af345e

    A2: They haven't tried for very long. It might be several days, or several hours between BSODS. They've got copies of my registry (both before and after installing driver) to inspect.

    A3: I haven't been advised which log file(s) to look for. Before clearing out my old ones, I scoured them for any clues but nothing came up.

    A4: I advised them to use an excellent utility called BlueScreen64 (from Nirsoft.net), which enabled me to extract the above Technical information:

    ...
    Can you confirm if you are running Windows 7 32bit or Windows 64bit ... can you also confirm the m-track driver version that you are using?

    A: 64bit. For the driver, I referred him to the screenshot sent earlier:


    Can you also confirm and that you have attempted to plug the device directly into USB ports on the rear of your computer, not ones located on the front of your computer?

    Yes. As already mentioned in my earlier reply.

    Do you have any pop up blockers or virus protection running in the background of your computer?

    A1: No third party pop-up blockers (which would run from within a browser).
    A2: No antivirus running whilst recording. Reputable free antivirus (not the bloated junk sold by chain stores) should not affect sound driver performance.

    The setup also installs the MSVC++ 2012 (x86) redistributable:





    Although no BSODs have since appeared, my nVidia graphics driver momentarily stops responding. This has happened since reinstalling the Mtrack8 driver. The card has an HDMI out, but the 'HD Audio' device is disabled in device manager.

    Apologies if this sounds rather long winded. The after-sales support instead of referrig me to techical support to get a remote connection, been playing email ping-pong. It's prolonging matters, but I hope to get results next week.

    Next week I shall chase them up (I'm busy Tuesday).
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  • Since my last update, another call to inMusic after-sales (a/s) support but a different person. I confirmed which driver I was using and for which Windows version. He asked me to:

    Switch off device and unplug USB connection
    Remove device driver (programs and features) and uninstall device (device manager).
    Reboot Windows
    Plug back in the MT8 and wait.

    After a few seconds, the dialogue below showed the M-Track 8 had not installed properly.



    It turns out the MT8 is a class compliant device, and should only require the drivers that install automatically. The driver on the website is an old one.

    I tried it on a different computer and that had the same result. A/S confirmed in that case, the unit is faulty and will need returning. This I did 6 days ago, and have been told this afternoon it will go off for repair. They have no replacements in stock so for the moment I'm stuck without an interface :-(

    Why the buggy driver which is now long out of date, has remained on their website, is something only M-Audio can explain, and I hope they do.

    I feel we, as customers, have been made to look foolish, in that we've complained about what now transpires is an out of date driver. How many different products this affects and for how many different OS versions I could not tell.

    TBH, I helt hesitant to provide this update as my unit is still going through returns process. In the end, I felt the need to keep interested forum users up to date.
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  • Thanks for the update John. Considering that the Windows 10 64bit driver for the M-Track Plus (MKII) hasn't been updated since 01-15-2015, and Windows 10 officially released on July 29, 2015 this is not surprising to me in the least!

    Considering how many people have reported BSOD's that all have the same error message pointing to the drivers it is staggering to me that Maudio INSIST that this is down to everyone's personal computer setups (even after freshly installed OS's on way overspecced machines in my case).
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  • John, many thanks for the update.

    That conflicts with the information published by M-Audio, which is that it is class compliant on Macs but not on Windows, and requires a driver on Windows. That would seem to be confirmed by the fact that your unit failed to install when you tried it without explicit drivers.

    It also seems very strange that M-Audio representatives on this thread should have repeatedly advised us to use the drivers from their website if they weren't in fact needed!

    M-Audio's website http://www.m-audio.com/products/view/... currently says:

    Requirements
    PC: Windows 7, Windows 8, Windows 8.1, and Windows 10; Windows Driver
    OSx: 10.7.5 and higher, Class Compliant

    And it offers Support Links confirming this:
    Class Compliant (Mac)
    Drivers (Windows)

    Has anyone else on this thread tried installing the device on Windows without loading the drivers?
    • I remember plugging my MT8 for the first time, the 'Device driver was not installed' message popped up. That led me to obtain the one on the website.

      Because BSODs didn't appear straightway, there was no way of telling whether or not I had a defective product. 'Product' being both the physical unit AND its driver.
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    • view 6 more comments
    • Nope, I gave up sadly. Didn't have the energy to maintain inquiring about it. M-Audio 1 Jesse 0.

      I'm glad you got your refund! Congrats!
    • Thanks for the congrats. I just thought thank goodness when my credit card statement showed the refund. Focusrite here we come ...

      I was disappointed to hear you've decided to give up. Tell them you want something done about it. Leaving it will only make M-audio / inMusic think they can get away with treating customers badly.

      I'd still persist with it. In my book it's not necessarily the amount of money, but the principal. Consider it over the weekend, and hopefully you'll feel more determined to get the result you want.

      Good luck :-)
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  • Sometimes, the windows sound (youtube, my music player) stops to work but not the ASIO sound.
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  • To help M-audio, you have to write lots of bad reviews on your sound card inside big web store !
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  • " Latest update from inMusic: According to them, the BSODS are not caused by the M-Audio drivers, but an error in the registry. "
    LOL
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  • I’m frustrated
    Also getting BSODs on a regular basis.

    For testing purposes I razed 3 of my less used machines with DBAN (Lenovo ThinkPad, Dell Alienware X51 and Dell Latitude E3750). In the BIOS I disabled all unnecessary devices, serial ports, additional USB2/3 ports - literally everything except for graphics, audio, network and two USB2 ports (one for mouse, one for M-Track). I installed a fresh Windows 10 Pro 64-bit from a DVD original on all of the machines, installed all available updates from Microsoft via windows update and completely disabled all power saving functionality. I installed no additional software - Windows 10 as vanilla as it gets. I ran tests using the Windows Edge Browser and a Youtube video of 5 seconds, looping it endlessly via playlist for 72h. All systems ran for the full 72h straight without any problems. After the successful run I disabled the onboard audio in the BIOS and purged the driver. Then I plugged in the M-Track 2X2M and installed the proper driver. I ran the same test again for 72h on all machines. Here are the results:

    Lenovo ThinkPad X270:
    - 7h: M-Track is stuck and it does not play anymore. Had to disable and reenable the speaker device in the windows sound controls (or unplug and replug the USB) to make it react again.
    - 14h: BSOD
    - 38h: Stuck again.
    - 41h: BSOD
    - 52h: Stuck again.
    - 67h: Stuck again.

    Dell Alienware X51:
    - 3h: BSOD
    - 19h: Audio Stuck.
    - 34h: Audio Stuck.
    - 57h: BSOD
    - 59h: Audio Stuck.

    Dell Latitude E3750:
    - 13h: Stuck.
    - 31h: Stuck.
    - 44h: BSOD
    - 71h: BSOD
    - 72h: Stuck.

    All BSOD are DRIVER_IRQL_NOT_LESS_OR_EQUAL and point to "MAudioMTrack2X2M.sys". I'm 100% sure that the issue is not related to issues with a particular hardware setup or the Windows registry. This is default hardware used by millions of people - it should just work on them. The drivers are clearly the issue and M-Audio doesn't want to invest the money to fix them because 80% of their happy customers are Mac users while literally ALL Windows users are angry with them. I did a test on a MacBook Pro I borrowed from a friend. Using the default drivers provided by Apple there were no problems at all. Why they don't provide us with a new firmware that makes the M-Track devices class compliant on Windows is beyond me.

    Also why is the support saying that they can't use DMP files? Those memory dumps are exactly what your developers need to find and fix the issue. They contain the the exact error description, memory address where the problem was detected, all processor registers, the complete system state, drivers loaded and the contents of the system memory. They only have to read through the information, look through the assembly code and compare it to their own source code. It should be easy to find the location of the issue and why it happens. From there it's a breeze to fix it.
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    • That is a good comprehensive test. I have a spare Dell base unit, which will be used to conduct similar ones under both W7 and W10, in turn.

      Once I have in my possession, a new MT8 unit or my original one repaired. I'll run similar tests. Although it shouldn't need us customers to bend over backwards to prove our issues, I believe doing so strengthens our collective case.
    • I am asking because I have not been getting many BSODs lately but I am getting this kind of freezes. The PC recognises the sound card but outputs no sound and I have to disable/enable it (reconnecting the usb would work also I guess)
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  • For me, the BSOD's seem to mainly occur if I have an internet window open in the background even if there is no audio being pumped out via the internet.

    If I run the interface without the internet being open it seems to be a lot more stable.
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  • Almost three weeks after sending my T8 back, I chased the retailer yesterday, and they're awaiting a response from inMusic.
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  • Thanks for keeping us updated John - I hope you get a resolution soon.
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  • Guess some things never change.. I had an M-Audio interface years ago and it seems they never could get how to properly do drivers develoment. always crashing and unstable. I'm a software developer myself so I can't buy all that blame shift BS they're throwing around at users and hardware. It seems it was always their MO: not doing their job properly, then disown the customers, then completely obenden their faulty product and not update the drivers at all. Will never buy an M-Audio interface again. Do the same and save yourself a lot of money but most importantly frustration.
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  • Over a month after I sent my T8 back, my supplier has not heard back and I've chased them more than a few times. Having nothing professional now to record with, my patience is exhausted. I've told my supplier I'm not going to accept the unit back or a replacement, and requested a refund.
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  • A full refund has come my way! :-)

    The retailer offered '10% off the total price' which to me, would have been acceptable. They actually meant 10% OF the total: yes, a refund of less than £25! After a load of emails back and forth they eventually agreed to a full refund.

    inMusic have apparently still to test out the interface I'd returned despite having received it WEEKS ago. As far as I'm concerned, they can keep the retched thing, refund my supplier, and use it for testing.

    Whilst this doesn't console anyone stuck with faulty drivers and blame-pointing support from after-sales, I hope it acts as an incentive for other consumers here to persist in getting what they deserve.
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