I’m frustrated

When will this be fixed M-Audio driver crashes Windows BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL

I know there is another thread on this but it has been closed for comments with no resolution of a serious problem that still exists.

Despite all the finger pointing by M-Audio at any other possible cause of a BSOD, it is absolutely apparent that many people have exactly the same problem as I do on multiple computers. That is, with no M-Audio driver present the computer runs audio applications glitch free for weeks with no restarts; then install the M-Audio driver and it crashes during audio operations, maybe once in three days, sometimes three or more times in a day.Or it doesn't totally crash but just refuses to record or replay audio.

I bought this gear for a local broadcast radio station as supposedly top quality equipment from a reputable maker, and it is distressing to have the station silenced or disrupted repeatedly in a way that never happened when we used 'cheapo' Behringer interfaces that require no drivers.

If the drivers cannot be installed and work reliably on a majority of real systems 'in the wild', then they are not fit for purpose. It is not acceptable for them to be reliable only under laboratory conditions with a pristine installation of nothing else.

It's long overdue for M-Audio to get some capable software driver engineers and on the case and find out why their drivers are trying to reference paged out code or other invalid addresses under common circumstances across a wide range of different systems.

If this can't be achieved, then the gear is simply not ready for the professional market, and M-Audio should bow out with a full recall and refund to disatisfied purchasers.

Alex
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  • I’m angry!
    1
    Piss poor service! No response from tech support here for months.

    What a shoddy 2 bit excuse for a company! Put out a clearly defective product and then disclaim responsibility.

    Should be shut down by the authorities IMO!
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  • I’m frustrated, angry, money wasted
    I thought I'd got rid of the BSOD problem on my Track 8. I originally had my interface hooked up using a USB extension cable and was getting BSODs *every* time I used my PC. Earlier this year I removed the USB extender and used just the original cable, and I had no more BSODS, for a while. They've started again this week.
    The cause could therefore not have been the cable, but the rubbish drivers. I am not happy.

    Sometimes I can go for a couple of weeks between BSODs, sometimes I get them once or twice a day. This Track-8 kit (and/or its driver) is simply not reliable enough for me to spend time laying down a multi-track. I'm frustrated, and I'm sure other musicians are more so.

    Would someone at M-Audio PLEASE address this, otherwise I will consider sending my unit back to M-Audio and go with another manufacturer.
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  • I had exactly the same frustrating experience until I junked the M-Track 8. Sometimes it would run okay for a day or two, other days it would BSOD repeatedly. I would try suggestions for sorting it, and it might seem okay for a short while, but that was just chance and the familiar pattern of disruption continued.

    At the moment there seems to be only one solution to the problem, which is to abandon the M-Track product - worked for me! M-Audio has shown no interest at all in sorting this as long as the product keeps selling.

    We could hope that they are working hard behind the scenes to produce a reliable driver, but the problem has been known for a very long time now with nothing other than excuses and finger-pointing by M-Audio, and for some months now no communication at all, so the signs aren't good.
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  • I’m ****** off!
    Just within the last few minutes, my PC has recovered from yet another crash. That's the second one in an hour!

    I really am getting ****** about this >:-(

    I've lost faith in this company and will be sending my Track-8 back!
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  • I’m Disgusted
    Yep! Another crash for me today! 7 months since an employee last posted on this thread - the Companies own community forum FFS and in the meantime a multitude of customers have come forward with identical issues.

    You'd think that if these clowns had a shred of decency and customer care within the company culture they would be bending over backwards to ensure that paying customers actually gets a product that is usable 100% of the time but the truth is, they couldn't give a sh*t quite clearly.

    Arseholes the lot of them!
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  • I’m sending this damn thing back!
    Had three system crashes today alone. All of them relate to the M-Track Eight driver. That's a record!

    I have now removed the interface from my system and am now [temporarily] using my motherboard's onboard audio. That may not exhibit the super high quality audio that the T8 boasts, but at least it doesn't cause my system to crash several times daily.

    Looking at solutions on other fora, I searched for any Windows 7 updates that I may not have, but my system is fully up to date.

    Following crash no.2, I uninstalled, then reinstalled the latest driver. Then one system restart later, I played back a normal wav file - then BSOD no.3.

    This shoddy interface (lovely as it looks) is going back, and I am now deciding on its replacement.
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  • Hi John,

    How are you going to return your M-audio interface? I'm wishing to do the same and I was curious if there is a route to take beside trying to return it to my local music outlet store.

    I purchased the device M-Track 2x2 (C) November 2016 - I'm probably not eligible for a return due to the time that has elapsed? If anybody knows of the correct avenue to take to return my device plagued by this BSOD issue I would love to hear from you.

    Thank you,
    Jesse
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  • Hi Jesse

    I've asked the supplier for a returns number using the form on their website as I ordered mine on-line. My unit (purchased in August 2016) is now boxed up, ready to send back. My message included a link to this exact thread.

    If you've only had yours since November, being 7 months down the line you're still within the guarantee period. Your music outlet should be the first place to return it.

    Hope that helps.

    John
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  • I’m angry and out for blood!
    You could try tweeting the useless feckers - I have @M_Audio_ and I've also tweeted parent company @inMusicBrands

    Don't expect anything to come of it as being ignorant uncaring cunts seems to be hardwired into company DNA but if it comes to needing legal action at least I have screenies of attempts to resolve it!
    • I haven't used my Twitter account for ages. My first stage is contacting the retailer which I've done through their website. They were very good in dealing with the return of a product earlier last year.

      Using some memory dump analytics software, I've seen quite a few instances of the M-Track 8 driver going belly up.

      Thankfully I paid for my MTrack8 with my credit card, but I shall wait to see what happens on my side.

      I'll keep this thread updated as things materialise.
    • Great - Thanks John. I will keep you posted on my situation as well.
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  • Hi John,

    Thank you for the swift response, it does help - I will investigate the possibility of a return to my local music store where I purchased it - while I wait to hear from M-Audio's support team.

    I hope this software driver bug is on their engineering teams radar.

    Cheers,
    Jesse
    • I'd just return it. If you take along a print of this thread they'll have proof that other customers have had grief. The store might need to test it out themselves so it's best to leave it with them.

      Meanwhile, the driver bug has been around a quite a while, and the engineers should know about it. If not, there must be a staggering lack of communication between the teams, and/or a reluctance for them to sort out the issues.
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  • Reminder to everyone in this thread to hit the vote (+1) button on the first post:

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  • I was able to fix the problem by uninstalling the Device from Device Manager.
    Reinstalling the driver (From MAUDIO), and replugging the Device into a Non-USB 3. (USB 2.0)

    Also in power options in the control panel, I changed to disabled the option USB Selective suspend.

    Hope you'll have luck like me. (It might be a coincidence) NO BSOD for a whole week with PC ON all this time and using it.

    Windows 10 64 bits M-AUDIO MKII
    • Hi Jean

      I am on W7 Pro x64 and tried everything I could think of. The interface was connected directly into a USB2 port. I'd reinstalled the drivers several times to no avail. My power scheme settings had USB suspend disabled.

      My PC did go for a couple or so weeks without a crash after removing the USB extension cable. Several different USB2 ports were tried and with different cables to ensure the latter wasn't dodgy. No extender hubs were used either, just connections straight to the boards USB.

      Earlier today my patience ran out. The M-Track 8 is now inside its original box.

      I hope your MKII stays stable.
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