Why will not there be more updates to Profire? (Os X Sierra)

I would like to know what is the reason why M-Audio decided that there would be more support for Profire and the following versions of the operating system of apple.
We are many users who have this problem and we feel abandoned because neither Apple nor M-Audio give us a solution.
In order to work, we need to solve the problems of the programs we occupy, since the new versions of programs are only compatible for the new operating systems, and we can not install them because there is no compatibility of our M-Audio product for the new OS X.

What is the reason to stop these updates?
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  • Well you could try to show some respect at least and make an effort to open source the drivers.
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  • I'm trying to get it working on Sierra now. Booted into recovery mode, wrote this in terminal as suggested: nvram boot-args="kext-dev-mode=1" (no sudo needed in recovery mode as you may have figured out).

    Afterwards, 2.4.4 installs fine (where it was complaining about the very same flag before the previous step). However, ProFire 610 is not being detected as a sound input/output and the M-Audio control panel is not operating either.

    Updates to follow.

    Edit: oh and, it appears that you cannot just let products from any developer execute on Sierra. Which prevents 2.4.4's uninstaller from running (yet not the installer). So a clean install is a bit out of the question for the time being.
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  • I cant use my M-Audio M-Track Hub interface on my MacOS Sierra 10.12.2 wtf? it says "the selected device has no output controls" i cant hear it in my speakers and in my headphones!!!! >:(
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  • 1
    Alright I can confirm my ProFire 610 works now on Sierra 10.12.2!
    Thanks Rory and the guys in the Facebook group! I have made a much deserved donation to them.
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  • In this studio/audio production industry the ultimate goal is to have products supported forever and we're certainly getting there with newer interfaces designed around native class-compliant drivers built into PC and Mac operating systems. Apple and Windows seem to be more aware of the need for consistency as well. But, the firewire series devices are older and were designed around the need for specific drivers. Those drivers cannot possibly be updated forever, especially considering that they were initially designed by AVID.

    lucky patcher 6.2.4
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  • I’m Frustrated
    1
    I dropped a lot of $ on my Profire2626 when bought it new years ago. Around $800.

    I'm a 22yr experienced engineer (MSEE) in all-things circuit design, firmware development and overall consumer/computer product development. I'm also a semi-serious recording musician. And I'm not happy about M-Audio's lack of long term support for the ProFire2626.

    I'd like to correct a previous post's rationale for M-Audio's lack of ongoing MacOS driver support, especially for sure a great capability the ProFire2626 has(d) been. It is NOT about the longevity of an interface bus technology. Firewire isn't dead yet and, technically speaking, is already ideally supported for this application. Moving to a faster/more whiz-bang interface like USB 3.x/C or Thunderbolt doesn't buy you anything with ProAudio gear.

    What It's really about is trying to make maximum $ by trying to keep up with the barreling, surging tsunami of computer technology. But M-Audio, you need to understand who your customers and market are... Your products sell to a market of musicians and pro-audio engineers and for a premium. When your customers buy an $800 piece of gear, we don't do that every 1 to 4 years like the computer tech refresh cadence. You cannot take a long-term supports stance that is intended to keep pace with computer technology. It just doesn't make sense.

    So either support MacOS Sierra and later (please) or OPEN SOURCE the drivers!!
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  • I read somewhere on the official M-Audio Facebook page that ProFire 610 and 2626 are now "property of Avid" according to M-Audio themselves. I wonder if anyone can confirm that here? So we'd know who to ask to open source the drivers.
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  • I’m frustrated
    2
    All of my keyboards and sound interfaces are from M-Audio. I always recommended M-Audio to my friends.

    Now I feel regret and fooled. It's such a shame!

    I believe I will happily tell this story that M-Audio even doesn't support it's own product.

    Never by M-Audio in the future!

    So frustrated!! FK to M-Audio
    • view 5 more comments
    • Did you do a clean uninstall of previous drivers?
    • Yes, I execute `locate M-Audio`, and `rm -rf ` all directories listed.

      `sudo /usr/libexec/locate.updatedb` is recommended to rebuild the file index before executing `locate M-Audio`
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  • I’m frustrated
    So the idea is to just throw away these consoles right?
    And then obviously, if I want to replace it with a newer one, M-Audio expect me to trust in their products again?
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  • 1
    So what about your console Bo Lu.?is it working for you.?would you like to share with us what did you do exactly in case your answer is positive.?

    Thanks
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  • firewire being a dead technology is such a bullshit excuse... RME has updates for all their firewire devices... I know I'll never buy an M-audio device again...
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  • Anyone wish to buy a never-used, never-registered Profire 2626 interface $450USD and never-used never-registered ProjectMix I|O interface/surface controller $750USD, Email: exhorts Gmail. Share USPS shipping cost between buyer and seller. Continental USA only.
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  • I'm usually careful when I update to major new versions of the OS. At the time I thought it was a minor patch and would be low risk.
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  • I’m angry
    OpenSource please . . .

    This is incredibly frustrating
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  • Atualizei o meu Mac para a versão Sierra, fui ligar a minha placa 2626 e bummmmmmm, nada vezes nada, teria que retornar para a versão antiga, mas não vou fazer isso, vou vender a minha bela placa ProFire 2626.........paciência. Confesso que fiquei decepcionado com a M-Audio por não acompanhar e lutar pelos seus clientes.
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  • This reply was removed on 2017-03-17.
    see the change log
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  • Hey guys - first I add my voice to the chorus, PLEASE M-Audio open source the drivers if you are not going to update! We are musicians and we have expensive stations and work systems that we paid hardly, and we do not change them all the time!

    Well, after the rant, the important stuff:

    I managed to get my Profire Lightbridge working well under OSX El Capitan, with all ADAT active (recording 96khz, 16 ADAT channels from my Apogee converters, and clocked from a external source). El Capitan is a well optimized and solid system, so I am going to stay with it, i will totally pass on Sierra.

    Here is exactly what i have done:

    1. Do the installation of the driver, using the package and instructions provided by Olav in this post: maudio.boards.net/thread/4/fir.... After following the installation procedure, the Lightbridge will be visible under OSX El Capitan (showing up in midi/audio configuration), but only with 10 channels, as only one ADAT input is activated by default. Sadly it is not possible to open the M-Audio control panel at the system preferences to activate them, so I had to do this next:

    2. I installed the M-Audio original driver from M-Audio in a laptop i have with Snow Leopard, and used the Lightbridge control panel to activate the ADAT and select other configuration options.

    3. In that same computer, went to User > Library > Preferences to locate the preference list files created by m-audio, which are "com.m-audio.device-settings.firewire.plist" (this is the important one that stores the input / output configuration, clock source, etc.), and "com.m-audio.appc.MAfw.plist" (this one i think only stores the configuration panel status). I took both files and took them to my main computer.

    4. I downloaded from the App Store and installed in my main computer the Apple's application "XCode", which - amongst other things - allows you to open, edit and save preference list (.plist) files.

    5. I went to User > Library > Preferences > and opened the file "com.m-audio.device-settings.firewire.plist" in XCode.

    6. I also opened in another window the file i had imported from my laptop with the right settings (ADAT activated, clock source, 96khz, etc)... and copied the Lightbridge settings from the laptop, to the main computer plist file.

    7. Saved the file with the updated settings, and exit XCode.

    8. This is likely not relevant, but i did it anyway: the file "com.m-audio.appc.MAfw.plist" was not present in my main computer's, so I copied the one from my laptop into my User > Library > Preferences folder.

    9. I shut down the computer, connect again the M-Audio Profire Lightbridge, and reboot.

    10. I went to Midi / Audio configuration, and the Lightbridge was there working at 96 khz, with all ADAT channels activated (18 ins including the SPDIF, etc.) and clocked from a external source :)

    I have been doing some tests and so far it has been totally reliable, no cracks/pops whatsoever. I hope this helps somebody to get their Lightbridge working under El Capitan. The control panel does not work, but I find this solution perfectly workable.

    In any case, to reach this point has taken one day and a half of my time. It really calls my attention that the driver seems indeed to work fine, so without a technical reason behind, why it is not updated? If do not want to, at least show some dignity and release the code so the community can take care of it.

    Programmed obsolescence is a crime against human kind and the world, and making all us users lose our time and money in this, it is a VERY bad image policy.
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  • the link for the driver that installs under El Capitan : Link
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  • 1
    M-Audio please fix this before I start posting all over the internet that you don't support your product. If you don't wanna be bothered open source the drivers. This is horrible for people with up and running studios that suddenly cant use the gear they paid good money for. I purchased 3 of them! Now what? Am supposed to throw them in the garbage? How dare you!
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  • This is not a cheap product. I have spent several hundreds of dollars on M-audio products but now that I know you abandon your customers I will move over to Behringer. They have better products anyways. Totally unacceptable.
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  • How about you send anyone with a 2626 50% off a new interface? That seems fair. In the meantime my home studio just stopped functioning.
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  • Pois é, estou com uma Escarlett da Focusrite 8i6, por que tive que vender a minha 2626, foi uma tristeza, infelizmente.
    Estou pensando seriamente em trabalhar com a linha da Behringer, já andei pesquisando, me falaram que são boas e não tem frescura como a M-Audio.
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  • 1
    I cannot at all make sense of inMusic Brands M-Audio seemingly lacking the creative flexibility and appropriate sensitivity to customer needs, in their stoic failure to graciously offer incentives to registered owners of both M-Audio Profire 2626, ProjectMix I|O, etc.

    Compared to companies like MOTU and PreSonus, who do good things to generate customer loyalty, it just feels as if we legacy M-Audio product owners are not treated as though we matter (especially those of us who purchased these M-Audio products during the time they were being dumped by the company).

    Please, make this post an IDEA:
    M-Audio should provide attractive incentives to registered owners of ProjectMixI|O and Profire series of interfaces which are no longer supported by the company, seeing a fair number of us feel harmed by M-Audio's decision to no longer support our use of these abandoned products.
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  • 1
    Não Sr Corey S, não nos esclarece em nada!
    ja fazem alguns anos comprei uma 2626 por necessitar de mobilidade de sistemas surround para teatro!
    recentemente fui roubado, levaram meu Macbook Pró (2011) que ainda tinha entrada fire wire, por sorte consegui comprar um macbook air, e minha primeira e mais evidente preocupação era ter o adaptador fire wire (que também comprei junto com o macbook novo), não tenho uma opção, fui obrigado a migrar para o sierra!!!
    fiquei espantado, quando a máquina reconheceu o adaptador mas não reconheceu meu periférico (2626).
    isso é um desrrespeito absoluto com os clientes!
    sempre gostei muito dos produtos m-audio, tenho teclados, monitores e a 2626...
    certamente pensarei duas vezes antes de investir meu dinheiro em uma empresa que nos deixa na mão. o que faço com a profire? jogo fora? vendo? como? se ninguem vai querer investir dinheiro num produto sem driver!!!
    se a apple teve o cuidado de dar aos usuários os adaptadores necessários, o que passa pela cabeça dos técnicos da M-Audio???
    estamos falando de uma interface com centenas de milhares de usuários (não tenho ideia de quantas 2626 foram produzidas), não estamos falando de fitas K7 nem de gramofones...
    isso é muito revoltante, m-audio nunca mais!!!

    .
    .
    .
    No, Mr Corey, it does not clear us up!
    Already a few years ago I bought a 2626 for needing surround theater mobility!
    Recently I was stolen, took my Macbook Pro (2011) that still had fire wire input, luckily I was able to buy a macbook air, and my first and most obvious concern was to have the fire wire adapter (which I also bought along with the new macbook) I do not have an option, I had to migrate to the sierra !!!
    I was amazed when the machine recognized the adapter but did not recognize my peripheral (2626).
    This is an absolute disrespect to customers!
    I have always liked the m-audio products, I have keyboards, monitors and the 2626 ...
    I will certainly think twice before investing my money in a company that lets us down. What do I do with profire? Game out? Seeing as? If nobody will want to invest money in a product without driver !!!
    If apple was careful to give users the necessary adapters, what's up with the M-Audio technicians ???
    We are talking about an interface with hundreds of thousands of users (I have no idea how many 2626 were produced), we are not talking about K7 tapes or gramophones ...
    This is very revolting, m-audio never again !!!
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  • I’m frustrated
    我在台灣工作 我用profire 2626

    Im in Taiwan Taipei I use profire 2626

    OpenSource please . . .

    P L E A S E P L E A S E P L E A S E P L E A S E P L E A S E
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  • I’m frustrated
    I have profile 610 just buy two years ago
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  • I’m Pissed beyond point of return
    Thanks for nothing M-Audio. I have Profire2626 and Venom. Both of these products lack support. Profire us unusable on MacOS and Venom didn't even get the promised feature set on Vyzex software.
    Anyway. I won't be buying ANY M-AUDIO products EVER again. And will advice everyone to do the same.
    GOODBYE FOREVER "MAUDIO" !!
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  • I’m frustrated
    Please sort out this problem immediately!!!
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  • I’m f...**
    Here everything was already said ... and apparently, m-audio does not intend to update the drivers of firewire devices.
    I bought my ProFire 610 four years ago, now it's already useless ...
    Goodbye forever, m-audio
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  • I’m f...**
    ... also apple is not interested that the driver 2.4.4 runs on sierra ...
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  • I will never buy an M-audio product again. I will also tell all my friends in bands and studios to steer clear from this horrible company. It's a shame they wouldn't do the right thing. Onto bigger and better interfaces anyway.
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  • Its kind of funny how Apple makes a Firewire to Thunderbolt adapter but you won't support your customers by giving us the drivers need to make your product work! You lost a long time customer here.
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  • I’m sad
    I just bought a slightly used M-Audio Profire to connect to my MacBook which has Sierra OS. Now I found out the outdated driver does not work on this machine. Good deal but bad investment. I will be returning this in a few days, and my firewire cable. This sucks.... M-Audio is such a disappointment. I will never buy M-Audio equipment, since I know there support sucks for there devices.
    Well now I know why it was an amazing deal for it. I should have researched the support for this device before buying it. Well I will be returning this to Guitar Center.
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  • I’m frustrated
    1
    AGREED!?! A BIG F@CK YOU TO M-AUDIO/AVID.. THEY DONT GIVE A SHIT ABOUT THEIR DEDICATED LONG TERM CLIENTS THEN I AM DONE WITH THEM, AND I WIL NEVER AGAIN ADVOCATE TO ANYONE THAT THEY SHOULD PURCHASE ANYTHING FROM THESE COMPANIES. AS FAR AS IM CONCERNED, I AM JOINING THE BOYCOT!!! AND NEVER LOOKING BACK!?!
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  • they even stop supporting some of their USB product like venom and many of their old usb product they are just not a product to buy at all for music production, you want good monitors go generic, you want good sound card go with RME or motu.
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  • I’m frustrated
    Well, thanks M-Audio for pushing me towards finally investing into an Apollo interface.

    "Firewire is dead", "not our code"... didn't think I will ever be able to read such a bunch of bullsh*t from the official support contact. All you need is probably just build those drivers in Xcode 8 or 9 and sign them accordingly and they'll work on newer versions of macOS as a charm. Or do you have a spaghetti code there? Then I am equally concerned you wouldn't do the same with your current product line in 7 years time.

    It is unacceptable when you have a hardware that worked together for several years and then just suddenly stops working because of minor (well, yes, I do believe it's a human-solvable issue, hence minor) changes in software.

    And also it is unacceptable to tell customers to stay away from major OS upgrades just because you're a lazy/cost-optimizing piece of bureaucracy. Sierra is almost 1 year old and there's High Sierra coming in a few months. Security is more important than your dumb excuses to be honest.
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